Employee Assistance Programme

At In Focus, our Employee Assistance Programme (EAP) provides confidential counselling services to help employees manage personal and work-related challenges that impact their well-being, performance, and mental health.

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employee assistance programme

“Clients do not come first. Employees come first.
If you take care of your employees, they will take care of the clients.”

Richard Branson, businessman

What is Employee Assistance Programme (EAP)?

An Employee Assistance Programme is a workplace benefit that companies offer to employees to provide confidential counselling services to help employees manage personal or work-related challenges that might affect their wellness, performance, physical or emotional health or overall well-being. These employer sponsored programmes provide employees with an avenue where they can get counselling help and support in a safe, compassionate and non-judgemental environment. 

How Employees can benefit from the Employee Assistance Programme

The scope of issues that employees may struggle with and which they can benefit from counselling under the Employee Assistance Programme is wide-ranging. The following are some of the issues where employees can seek support through counselling under Employee Assistance Programmes: 

Work-Related Issues and Stress

The pressures of work can sometimes feel overwhelming. Employees face a range of workplace challenges, including the stress of tight deadlines and multiple demands, heavy workload, and navigating workplace relationships and dynamics. Our EAP can help employees better understand their own experiences and feelings in such situations, learn to manage the issues, emotions and relationships more effectively, and find greater satisfaction at the workplace. 

Personal Struggles and Challenges

Personal difficulties, such as relationship issues, family concerns, or emotional struggles, can impact an individual’s focus and performance at work. Our EAP offers employees a confidential space to talk through these challenges, experience being heard and supported, and plan towards managing the struggles more effectively.

Communication Difficulties

Clear communication is essential in both professional and personal settings. Employees who face difficulties expressing themselves or who struggle to manage in situations of disagreements or conflicts can benefit from counselling. Through counselling, employees gain greater awareness of themselves and what is behind their struggle, as well as learn the skills that will help them in their communication, particularly in situations they are not comfortable with. Some of such situations include initiating difficult conversations, asserting boundaries or communicating their own stand when others have different points of view.  

Absence of Emotional Support

At times, employees may feel alone in the struggles they face and may find it hard to open up to colleagues or family for a variety of reasons. Without emotional support, one can find it hard to keep going especially when times are hard, and they may experience burn-out or loss of purpose in what they do. With counselling support, employees can experience emotional support to help them in their times of loneliness and disconnection. Over time, in the counselling process, employees can also be supported in their process of learning to reach out or build their own support network and resources for the longer term. 

Personal Growth and Development

Counselling is not just for when things are difficult. It can also be a valuable resource for employees looking to grow personally or professionally. Whether an employee is in the process of a career transition, exploring self-improvement, or facing a significant life change, counselling can help them explore their goals and find direction.

How In Focus Supports Organisations Through The Employee Assistance Programme (EAP)

In Focus offers services to companies and organisations looking to implement Employee Assistance Programme (EAP) aimed at improving workplace mental health and wellbeing of employees through employee counselling.

In Focus’ Employee Assistance Programmes comprises face-to-face counselling services to support employees experiencing a range of struggles and issues. These may range from personal and relationship issues to workplace related stressors and struggles. In addition, In Focus provides customised training or workshops for employees to impart skills and knowledge on topics relevant to enhancing one’s mental health and well-being.

Our belief is that counselling is a process. A certain level of continuity and regularity is important in supporting and anchoring employees in experiencing the improvement they would like to see. Improved outcomes from the counselling process translate to improvements at the workplace. In Focus has been tailoring employee assistance programmes in collaboration with organisations that share this philosophy as we understand that every organisation’s needs and contexts are different.

We welcome your enquiry. Contact us to find out about our EAP and how we can support your organisation.

EAPs offer support for a wide range of challenges, including stress, work-related concerns, relationship difficulties, and personal struggles. The programme provides employees with access to confidential counselling, helping them navigate tough times and find constructive ways to manage.

Yes, we adhere to the professional code of counselling that ensures the confidentiality of client’s information as well as what is shared and explored in the sessions. 

Nonetheless, in certain circumstances such as where there is presence of danger to self and/ or others, the confidentiality has to be breached to address the safety issues. This is in accordance to the professional code and by law.

Companies and organisations who offer the Employee Assistance Programme would provide the contact information of In Focus to the employees when they make known the programme. Those who would like to take up the service can contact In Focus to make an appointment for a phone call for the counsellor to understand briefly the issues the employee would like help for, and thereafter make the appointments for the counselling sessions. 

We will work with the company or organisation to provide clear information on how to access our counselling services under the EAP, which the company or organisation can then make available or disseminate to the employees.

The number of sessions sponsored by the company or organization under the EAP varies depending on the sponsoring company or organisation. Different organisations design their programmes differently. In some cases, companies may sponsor a certain number of sessions completely, and subsequent sessions may be subsidised to a certain amount. Companies or organisations have their own approach in setting a cap or limit on the sponsorship or claims. But where employees have found the sessions helpful and wish to continue with the counselling beyond the companies’ limit, it is possible for employees to continue to work with their counsellor at In Focus.

Initial sessions for individual counselling last between 60 to 90 minutes. Session schedule and frequency will be discussed and planned together with the employee directly at the start of the process. 

ABOUT US

At In Focus, we empathise with our clients as they go through myriad of life’s problems, stresses and challenges which are overwhelming at times. As these happened to us too. The only difference is, it is our profession to help others overcome these life hurdles so as to live life to the fullest.

OUR SERVICES

We have a range of services available for your consideration depending on your needs. You can get in touch with us for coaching services, corporate consultation, professional training, counselling and psychotherapy services. Please visit our services page to see what we offer.

CONTACT US

Phone: +65 8725 9303

Email: enquiry@in-focus.com.sg

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Chan Pei Lin

Master of Guidance and Counselling (MGC)

Counsellor Masters in Guidance and Counselling (MGC), James Cook University Bachelor of Arts (Psychology), University of Buffalo New York State

I have always had a keen interest in working with children and youth. I find it fulfilling and meaningful to be working, supporting and guiding them, and I now have more than eight years of experience in this area. After graduating from the University of Buffalo, New York State with a Bachelor of Arts in Psychology, I started working with children and youth with Special Needs in early intervention. From my interactions with my clients over these years, I have come to see that being able to provide the emotional support that they and their families need is very important.

Being diagnosed with dyslexia and tactile defensives (Sensory Integrative Disorder), I remember the unconditional and judgement-free support I received from families and friends that got me through the various challenges. Therefore, I aim to offer the same unconditional support and judgement-free interaction to all my clients. Through my personal experience, I understand how crucial it is for individuals to develop a strong emotional foundation and a support network, especially those in similar circumstance. Therefore, I strongly believe in journeying and supporting individuals through stressful times, and in working with their loved ones through the strengthening of the bonds within the family unit.

I am trained in the major counselling and therapeutic approaches and also in Choice Theory Reality Therapy and Behavioural Therapy. My work is informed by Person Centred Therapy, Emotion Focused Therapy, and Emotionally Focused Couple Therapy. Beyond children and youth, I have counselled clients in other settings and age groups including young adults and families. I am particularly interested in supporting people in building resilience and skills to cope with stress, anxiety adjustments and overall socio-emotional needs. Given my own personal and work experience, I firmly believe that everyone deserves a chance in a fulfilling life. To better support my clients, I am currently pursuing my certification for Choice Theory and Reality Therapy after obtaining my Masters in Guidance and Counselling at James Cook University.

Evelyn Rochelle Koh

Senior Principal Counsellor, Counselling Psychotherapist, Clinical Supervisor

Master of Social Science (Counselling), CTRTC, EFT, EFCT
Clinical Supervisor & Instructor (Senior Faculty of William Glasser International & William Glasser Institute, Singapore)

Certified Human Behaviour Analyst (DISC)
Certified PREPARE-ENRICH

I developed a passion in counselling when I started out as a school volunteer counsellor working with youth. I saw the transformative power of the counselling relationship on the youths in school and even later in life beyond school. This was a life changing experience for me and I was spurred to setup my own private counselling and psychotherapy practice in 2004. That was a time when there were few counselling and consultation services in Singapore. Since then, I have been working with youths, couples, parents, working adults on their emotional issues and mental health and well-being through counselling and psychotherapy for over 20 years.

Beyond helping my clients within the counselling room, I believe in tapping on the multiplier effect to bring healing and strength to individuals, and relationships between couples and within families. I thus expanded my work and I now devote a large portion of my time towards raising the skills and competencies of the helping profession through lecturing, training, clinical supervision and consultancy services.

My area of passion and specialisation is Choice Theory, Reality Therapy, Lead Management (CTRTLM) because it is highly empowering. I thus find great joy in training counsellors, therapist, social workers, coaches, leaders and managers in this area.  I am also trained in Emotion Focused Therapy, Emotionally Focused Couple Therapy and Gottman Couples Therapy and my work is also informed by therapeutic models such as Positive Psychology, Humanistic Therapy, Experiential Therapy and Systemic Family Therapy.

I am grateful to have the opportunity to work with organisations across different sectors, ranging from Youth Centers, Family Service Centers and Specialist Centers to the Health Promotion Board (HPB) and Ministry of Education (MOE). The latter two involved projects where I was able to share my passion for helping youth in Singapore. With the HPB, I helped develop the Peer Support Program for youth and conducted training for youth leaders from tertiary institutions and for those involved in the online peer support network “Youthpals”. With the MOE, I conducted cluster training for school counsellors and teachers on counselling and therapy skills to better help our students.

It is also my firm conviction that all situations of loss and pain can be opportunities for deep healing, growth and connection. I have thus been committed to providing regular training on the topic of “Grief and Loss” to social service practitioners through the Social Service Institute (SSI).

Curriculum Vitae

  • Registered Singapore Counselor with Singapore Association for Counselling (SAC)
  • Registered Clinical Supervisor with Singapore Association for Counselling (SAC)
  • Registered Social Service Practitioner with Singapore Association of Social Workers (SASW)
  • Professional member of the American Counselling Association (ACA)
  • Senior Faculty member as Approved Instructor and Supervisor of William Glasser International and William Glasser Institute, Singapore. At William Glasser Institute, Singapore, Evelyn is serving in the Executive Committee to advocate Dr. William Glasser’s teaching in Choice Theory Psychology, Reality Therapy and Lead Management.
  • External Lecturer/ Clinical Supervisor, Swinburne University of Technology
  • Clinical Supervisor, James Cook University Singapore, Monash University
  • Associate Adult Educator, Social Service Institute
  • Trained in Gottman Couples Therapy, The Gottman Institute
  • Trained in Emotion-Focused Therapy, York University, EFT Clinic
  • Trained in Emotionally Focused Couple Therapy, International Centre for Excellence in Emotionally Focused Therapy, Canada